Messages: your unified inbox
One place to message tenants and owners — timestamped, searchable, and a tidy paper trail of everything agreed.
Why use it
Messages is your single inbox for every conversation — tenants and (for PM companies) owners — with timestamps and search. Far easier to find than scattered texts and emails, and a useful paper trail if a dispute ever arises. An unread badge in the sidebar keeps you on top of replies.
How it works
- Open Messages from the sidebar.
- Pick a conversation or start a new one; the other person is notified in-app and by email.
- Attach files, edit or delete a message, and everything is saved to the thread automatically.
Tenants can reach you without logging in
A tenant can message you from their own account, and your reply goes out as an email and a text as well as landing in the thread — so a tenant who never opens the app still gets your answer, and their reply still lands on the right conversation. From a tenancy, Message tenant takes you straight to the conversation that already exists rather than starting a second one.
One message to many
To reach a lot of tenants at once — an outage, a reminder, a notice — use Broadcasts instead. There is a New broadcast button in the Messages header.
The help widget
Need us? The floating "chat with us" button (bottom-right of every page) lands in the same unified conversation system, so support and admin messages live right alongside the rest.